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Frequently asked questions:
Service declaration and service standards

  1. What is CIC’s service declaration?
  2. What are CIC’s service commitments?
  3. Where can I find the service declaration?
  4. What are service standards?
  5. Why is CIC introducing service standards?
  6. Why did CIC choose to introduce standards for these specific services and activities?
  7. What are processing times?
  8. What is the difference between processing times and service standards?
  9. Will CIC be reporting on whether or not the Department meets its service standards? If so, when?
  10. What happens if CIC doesn’t meet its specified standards?
  11. Will the service standards apply to applications received before April 1, 2010?
  12. Will applications submitted before the service standards are implemented (April 1, 2010) be processed more slowly than those submitted after April 1, 2010?
  13. Will CIC be introducing service standards for other services and activities in the future?
  14. How will CIC use the comments provided through the e‑consultation tool?
Date Modified: 2010-03-31

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