Language selection


Help Centre what do you need help with?

Why is my online payment being refused?

You may be entering the wrong information or using a card that we don’t accept.

Make sure we accept your card

We accept:

  • Visa®, MasterCard®, American Express® or JCB® credit cards (including prepaid cards)
  • Visa® Debit and Debit MasterCard® (for online applications only), and
  • UnionPay® (for online applications only; debit cards not accepted)

Debit card users must be enrolled in online banking to pay their fees online.

When entering your billing address, select the country first

If you live outside Canada and the United States, the State/Province field will show Not Applicable and ZIP/Postal Code will not be required.

Check your payment details

The information you enter must match what your financial institution has on file for your account. Check your account statement to make sure that you are entering your payment details the same way.

Sometimes, when your payment details do not match, your financial institution will hold the amount of the transaction for a few days. Delays vary depending on your financial institution. Contact your financial institution for more information on holds.

Answers others found useful

Help tool

  • Come to Canada

How to video

Form and guide

Glossary term

Date modified: