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What do I do if I get a “403 Error” message when I sign in to the online test?

If you get this error message, try

  • turning off your virtual private network (VPN)
  • disabling your browser extensions
  • using a different device
  • using a different Internet connection (for example, use a different Wi-Fi network), or
  • waiting a few hours or until the next day to take the test, if you can

If you still have issues signing in, contact In your email, include

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