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Help Centre what do you need help with?

During the online test, my webcam shows a black or static image. What should I do?

Try using a different device to take the test.

If you can’t return to the test within 30 minutes (the test’s time limit), contact the email in the “Rescheduling” section in your test invitation. In your email, tell us

We’ll reschedule your test once we review your email.

It usually takes us 4 to 8 weeks to reschedule your test, but it may take longer.

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