Why did I get another test invitation after I passed the online test?
You may be receiving another invitation because
- your previous test result is invalid, or
- you had a technical issue with your webcam
Read the invitation to find out why we’re asking you to take the test again.
If you think you’re getting another invitation by mistake, contact the email in the “Rescheduling” section of your test invitation. In your email, include
- a detailed explanation that you received another invitation by mistake
- an attachment of the retest invitation
- your application number
- your unique client identifier (UCI)
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Glossary term
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