I get a Bad Encrypt Dictionary error opening a PDF. What does this mean?
This means you are using an older version of the reader software (version 7.0 or lower). Our forms are only supported by Adobe Reader 10 or higher.
You can get a free copy of Adobe Reader from the Adobe website. It is available for Windows, Mac and Android devices.
Answers others found useful
- My documents are too large to upload. How do I reduce the file size?
- What file formats can I upload to my account?
- How do I view the messages in my account?
- Can I send a new document after I apply online?
- What is GCKey?
- What is Sign-in partner (SecureKey Concierge)?
- How do I upload documents to my IRCC Portal account after I’ve submitted my application?
Glossary term
- Date modified: