Accessing online services

Banking credentials — Sign-in Partner

• What do I do if my Sign-in Partner was removed?
• What are electronic credentials?
• What services do I need Sign-In Partner or GCKey for?
• What do you mean by authentication?
• I had to switch my electronic log-in credentials not that long ago. Why are you changing it again?
• Can I still use my Access Key?
• Who can I contact if I have questions about GCKey or Sign-In Partner?
• What is Sign-In Partner?
• Which banks are participating in Sign-In Partner?
• Why is the Government of Canada offering users the option to use banking credentials?
• What are the advantages of using my online banking credentials?
• Is the banking credential (Sign-In Partner) as secure as the government credential (GCKey)?
• Will any of my banking information be shared if I use Sign-In Partner?
• I don’t bank with any of the financial institutions listed. What alternative do I have when I want to access government services online?
• My bank is on your list, but I don’t have online banking. How do I access the IRCC secure account using Sign-In Partner?
• I would rather not use Sign-In Partner to access the IRCC secure account. What are my options?
• Will the bank charge me for using my banking credential to access government services?
• Will I still be able to use GCKey even if I decided to use my online banking credentials once?

GCKey

• What are electronic credentials?
• What services do I need Sign-In Partner or GCKey for?
• What do you mean by authentication?
• I had to switch my electronic log-in credentials not that long ago. Why are you changing it again?
• Can I still use my Access Key?
• Who can I contact if I have questions about GCKey or Sign-In Partner?
• What is GCKey?
• Why has the Government of Canada introduced GCKey?
• How do I get a GCKey credential?
• Who has access to the information I submit when I register for a GCKey?
• What do I do if I lost my GCKey username or password?
• How do I change my GCKey password?
• What are the rules for creating a username or password?
• What if I no longer want to use my GCKey?
• Why did the action button in my GCKey account disappear?